Shocking service Sun International

This complaint referred to the Vacation Club. We purchased our Vacation Club Timeshare in 1997. That’s 22 years Sun International. Last year I kept getting emails to say that my levies are in arrears. I have paid by debit order since inception with no change of bank accounts. How can my levies be in arrears?! Eventually in December! I get a response to say that my levies are up to date and that because our timeshare is now expiring in June if 2019 my last levy would be in February for a larger amount. This went through with no hassles. So I phone Vacation Club to make a booking before we lose it. I get told that our booking period is June. So I tell the consultant that I’ll get back to them with dates. A few minutes later I get a call to say that because our timeshare is expiring, the anniversary date has moved from June to April. How convenient for you Sun International?! And now there’s no accommodation available from now until April. Then I am given an email address to spacebank our timeshare and guess what, the email bounces back. So today I phone to spacebank. I get told by the booking agent that I cannot proceed as my account is locked! Apparently something to do with the levies!!!!! So they put me through to this department and there’s a voicemail. I phone back and get through to a consultant to say that it was locked in December. Why I ask as I pay by debit order. Something to do with a system change of theirs in May!!! So they unlock my account and I go back to the booking agent. Hopefully now my unit is spacebank but I await the email. This is poor poor service all round Sun International. It appears that things are put in place to suite you and then you have *********** staff and systems that can’t deal with them!