Shocking service from all staff that don't care about customers

<p>This weekend I stayed at the cabanas sun at sun city. Never in my life have I received the most shocking service from a hotel. Not just from one employee but from every sun international employee that I dealt with. One the first day that I arrived the check in staff were not friendly or helpful. Going to the pool was unpleasant as the staff at the bar were all very unaccommodating. I had to interrupt them talking among themselves whilst they ignored me standing at the bar. The vending machine swallowed my money and it still has not been resolved. They said they would bring a replacement bottle that never arrived. When asking for decaf coffee because wife is pregnant. Over the phone they said they would bring some it to our room. Never Arrived. Had to go to the front desk to ask for the decaf coffee, sorry that is another department, go ask at the kitchen. That is terrible service. Needless to say decaf coffee, from my perspective, is not available at the cabanas because I never received the coffee.</p> <p> <br />The service culture at Sun International sun city is horrible, no employees are friendly and it seems like it is a mission for them to assist you. I’m not sure how to change a bad service culture but Sun international has some work on their hands. I definitely wont visit a Sun International anytime soon after that experience.</p>