Shocking service

On friday afternoon I received an SMS stating the amount for the hotel had been deducted. Upon arrival I was told that the room Was not paid for & I was to pay again. They told me that they could not believe an SMS or email from my bank. First of all, in such an industry, the customer is always right. Not something sun international believe.<br> After being forced to pay double we went to access our room &the key didn't work, went back to reception & for a second time it did not work, went back to reception to be told that it had been programmed to the wrong room.<br> We booked a game drive for the next morning, got there on time, only to be told that the drive was not booked. Luckily there was space & they got us on.<br> When we returned from the game drive once again, the key to our room did not work. By this time I had had enough of the shocking service from the Cabanas. I complained to a manager about everything & was told that nothing could be done about my refund until Monday as their accounts department was closed & I needed to produce a bank statement as proof.<br> The manager promised she would be there when we left & 'what a surprise' she was not.<br> I'm apauled with this service.