JG
Jade G
1 reviews | Active since Mar 2015
02 Mar 2015, 10:54
Several Complaints and No Response
My Husband and I checked in to the Cascade's Hotel at Sun City on Feb 18th for 2 nights. <br> <br> The service and standards we received was shocking, from the wrong room, bad attitude from ALL Staff, everyone was unhelpful and no one really cared. To say this is a 5* Star hotel is amusing. <br> <br> When expressing my feeling and explaining a few of the different examples to them while we were there made no difference. I got told they would pass this on to management - no response.<br> <br> I asked for an email to complain to (front office manager), which I have, twice and no response. <br> <br> I have forwarded this email to \voiceoftheguest"twice"
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Sun International's replyOfficial
03 Mar 2015, 10:20Hello JadeGunn,
Dear Jade
Thank you for taking the time to write to us.
Kindly note we are currently investigating and you will be contacted shortly from the hotel directly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Voice of the Guest Team
Dear Jade
Thank you for taking the time to write to us.
Kindly note we are currently investigating and you will be contacted shortly from the hotel directly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Voice of the Guest Team
Sun International's reply03 Mar 2015, 10:20
Official
Hello JadeGunn,
Dear Jade
Thank you for taking the time to write to us.
Kindly note we are currently investigating and you will be contacted shortly from the hotel directly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Voice of the Guest Team
Dear Jade
Thank you for taking the time to write to us.
Kindly note we are currently investigating and you will be contacted shortly from the hotel directly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Voice of the Guest Team