Security is up to no good at Sun International Sibaya Casino

On the 6/11/2022, I was at Sun International Sibaya Casino KZN in the smoking section. My phone went missing from my bag. My husband went to security on 07/11/2022 and gave them all the details. They advised they will check the security cameras and get back to us. I have made a phone call to their lost and found dept everyday for over a week now. All operators taking my number and failing to get back to me. Every day its a new person. Yesterday a Willaim, today and Slindile. How hard is it to check if the phone was returned to lost and found? or check cameras to see if someone stole my phone? On the 16/11/2022, my mum, visiting from another province wanted to spend some time in the casino. I dropped her off with my card. She had the card in one of the machines with R300 loaded onto the card. SOMEONE STOLE THE CARD!!! She immediately went to the security office to report it to only be told there is nothing they can do. The person that stole the card has already played the money out. What nonsense? The security is pathetic. Surely, check the machine the person played on and check the cameras? So a pensioner loses R300 and all you people can say is "sorry" and do nothing about it. I am absolutely disgusted by Sibaya and their employees.