****med by Sun City

On 2021-09-26 I made an online booking and opted for the SunScapes+ package that included extras like R800.00 food & beverage vouchers per night. However upon checking in on October 8, 2021 - I was informed that there was no "vouchers" available. On October 11, I sent an e-mail to request answers on why the advertised vouchers were simply not available (total value R1,600.00) - after sending 5 more e-mails during a period up to October 28 without a single reply, I finally received a phone call. The lady was very appologetic and promised to have the issue rectified.....Well since 28 October 2021, I have not received a single further reply or confirmation of credit even though I have subsequently e-mailed them on another three occassions. It is now more than 3 months later - how is this possible for an organization like Sun International?