1 reviews | Active since Mar 2015
******* - keycard used to access our apartment
On the 17th Mar '15 we went to Valley of Waves. Returning to our unit we found 2 cellphones (Samsung S5 and Galaxy Note 3) as well as R1000 in cash was ******. The response from operations manager as well as head of security was extremely poor and we were blamed for being negligent - this being a GOLD crown resort!<br> <br> There was no signs of forced entry and as we had locked the doors and closed the windows, the only was they could have entered was using a keycard managed by the resort. We were not told that housekeeping were coming otherwise we would have packed everything into the safe. We cancelled housekeeping that evening and returning to the unit on Wednesday we noticed that they had AGAIN been in the room. This time they had opened the cupboard that houses the safe - HOW CAN THIS BE AGREED PRACTICE ISSUED BY HOUSEKEEPING?<br> <br> I played golf at Lost City Golf Club and was warned not to park the golf cart next to the Vacation Club as people run through the trees from the Vacation Club to ***** from golf bags and then run back again. <br> <br> Despite this, management claims that there is NO issue and our ******* is an isolated case!<br> <br> Something must be done to protect the guests!!!
Dear Mark
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Voice of the Guest Team
Dear Mark
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Voice of the Guest Team
