1 reviews | Active since Apr 2017

26 Apr 2017, 10:27

Rewards card

<p>I have been waiting for my @tsogosun rewards card for about four years now, I am starting to believe it's a myth. </p> <p>I have been order through guest relations /front desk everytime I make a booking and on check-in till I eventually gave up . </p> <p>I booked a meal at the @thePalazzo recently and tried to use my points to pay but I was told I had no card, so I ordered one 'again'.</p> <p>Yesterday I tried to get my due discount for booking a mothers day lunch for 7 @rivesidesun but I couldn't coz y? I don't have a card, so the lady order for me again. </p> <p>Is it myth? </p>

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Replies (3)
Sun International
Sun International's reply26 Apr 2017, 10:44
Official

Hi there Lehlohonolo,

Thank you for taking the time to contact us and to make us aware of the problems you are experiencing with the Tsogo Sun Hotels Rewards programme. I have escalated your complaint to our Head Office who will be in contact with you.

Our apologies for the inconvenience caused and we trust that this matter will be addresses ASAP.

Kind Regards

The Ridge Casino Customer Service

Sun International
Sun International's reply26 Apr 2017, 10:44
Official

Hi there Lehlohonolo,

Thank you for taking the time to contact us and to make us aware of the problems you are experiencing with the Tsogo Sun Hotels Rewards programme. I have escalated your complaint to our Head Office who will be in contact with you.

Our apologies for the inconvenience caused and we trust that this matter will be addresses ASAP.

Kind Regards

The Ridge Casino Customer Service

Sun International
Sun International's reply26 Apr 2017, 10:44
Official

Hi there Lehlohonolo,

Thank you for taking the time to contact us and to make us aware of the problems you are experiencing with the Tsogo Sun Hotels Rewards programme. I have escalated your complaint to our Head Office who will be in contact with you.

Our apologies for the inconvenience caused and we trust that this matter will be addresses ASAP.

Kind Regards

The Ridge Casino Customer Service