JH
Jacques H

1 reviews | Active since Jun 2014

10 Nov 2015, 07:57

Renovations without notification - Unpleasant stay

Major renovations to the cabanas without informing us prior to booking/checking in made for a very unpleasant stay as the ramps were cemented forcing us to carry our pram up stairs. Excessive noise due to a jack hammers etc, dodging wheelbarrows full of cement running up and down the walk way from the cement truck to where they are throwing the slab. If we knew the construction was going on we would have booked an alternative weekend. Please in future notify customers / close sections of the hotel where renovations are taking place. Thanks.

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Replies (1)
Sun International
Sun International's reply10 Nov 2015, 09:59
Official
Hello JacquesvH14,

Dear Jacques,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team