Refund on reservation made on the 12/07/2017

<p>I made reservations for 2 rooms for the Soho hotel on the 12/07/2017 and paid in full, subsequently i had to cancel the one room reservation number ********** 5, to date i have not received any money from Sun international nor any comunication with regards to when the refund is going to take place. Your policy states clearly that 14 days the refund will take place. When i spoke to Lerato at the accounts department she told me that only Olga can do refunds and she is away on a conference. WFT!!!! Are clients not part of your industry or do you not need us!!!!!!! I want this sorted out TODAY!!!!!! </p>