Refund long outstanding

We booked at Sun City Cascades for 19-23 December and paid a deposit of R6628 on 17th December with my credit card. We then realized that The Palace at Lost City had availability and we called in and booked there. We were told to complete a Deposit movement to the Palace which I did. When we arrived at Sun City The Palace - the receptionist told me that the deposit has not been moved and I need to pay the full amount. We stayed at the Palace and added some charges to our room which was credited against my deposit of R6628. There is a refund due of R1300 which is outstanding since 23 December. Francois Du Toit picked up my query and tried to assist for the past 2 weeks but no refund has been forthcoming. No one has called me to let me know what’s happening. This is shocking service from Sun City and has left a very sour taste in my mouth that I will not be visiting you again. My review also provides further poor service issues. Francois has this information.