tM
takalani M

1 reviews | Active since Aug 2010

09 Aug 2018, 19:00

****** hospitality

We visited sun flamingo in Kimberly. We ordered something different from what we were charged. A rude Mr David DE Kock who was visibly acting ****** and Ms sesonke Tindleni forced us to pay for things we never ordered. We are terribly sadned by the way we were treated. Customer service is out the window at this casino restaurant. They treated us like we were of no importance. If this is how sun international treats it's paying customers we certainly going to avoid that brand n we shall let those close to us know

0
Replies (2)
Sun International
Sun International's reply13 Aug 2018, 12:03
Official

Dear Takalani,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team

tM
takalani M's update14 Aug 2018, 11:43
Reviewer Update
thanks for the response and apology. Hopefully same mistake wont happen again