Poor standards and a stressful vacation

After experiencing numerous issues within Suncity on the 10th to 13 Jan 2022 .I laid a formal complaint with their department from which I recieved an email indicating to me that the matter is being investigated. I then had a call from the GM of Hospitality to discuss the matter.Afer going thro this story for 5th time to a 5th Manager I was assured of a resolution by Friday 22 Jan 2022 and he mentioned I should not correspond with Legal at their head office. No surprises!!! The GM has not got back to me. No correspondence at all. Clearly indicates that there is no interest in improving their standard and hygienic practices.