TB
Tiaan B

1 reviews | Active since Aug 2015

09 Oct 2015, 22:18

Poor shuttle service & Bar overcharging

1.) After calling for a shuttle to the vacation club from the Shebeen we waited for 30 minutes before someone showed up, and when our shuttle did indeed arrive it parked far away and just drove off ( the passenger who climbed out told us he was on his way to the Vacation Club). This is terrible and I'd rather pay for a consistent service instead of just hoping someone comes along. <br> <br> 2.)The bar at the Royal baths didn't use the same volume for each drink. We ordered a drink and when we ordered the same drink again we got much smaller glasses. It was approximately 20% smaller which means we and everyone else overpaid 20% (and they added the same amount of ice). We took a photo of the two side by side and when we went to the bar to talk to someone the bar was too full and we ended up leaving instead of wasting our time. I find it hard to believe that Sun City can't afford the same size cups for the same drinks. <br> <br> The generally consistency of service is not up to the standards we've come to expect form Sun City. Apart form these incidents our stay at the resort was quite pleasant.<br>

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Replies (1)
Sun International
Sun International's reply08 Jan 2016, 11:58
Official
Hello TiaanAB,

Dear Tiaan,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team