Poor service

I am a gold card holder and visit Sibaya almost everyday. In march 2020 I booked at the Wild coast sun for a weekend and paid a deposit but a few days prior to my stay the lockdown started so I cancelled and I got a reply immediately. However it's now 20 August and I'm awaiting my refund. I have sent more than 50 emails and I got 1 reply on 6 August saying it's solved and since then I have been sending emails for the refunds department to tell me where is the refund but noreply from the staff or supervisor or manager. I finally got a reply from a front desk staff and he sent mails to them and copied me but no response. This is the worst service I have ever received and trust me when I say enough is enough