Poor service at Sun City for special needs

On 15 December 2015 I called Sun City to enquire about special needs for my disabled daughter and son was recently critical ill. I was hoping to spend the day at Valley of the waves with my family. I called the switchboard operators several times in order to direct my call to the Valley of the waves client relations manager. I was also provided with three telephone numbers which I called several times but there was no response at all three numbers. The phone rang for several minutes until a answering machine activated stating that it was a Cisco unit messaging system and but there was no reply. I hoped to receive a reply but there was no call from anyone. I then called management twice and spoke with Leanne who really tried to assist me and she told me that she could not get a hold of Valley of the waves office personnel either and that she had send them an email. She said that someone would call me at the end of the day. No one called back. My children require special needs in terms of special organic food and organic beverages to be allowed into Valley of the waves for them to eat as they are not allowed to eat junk food or unorganic foods. I had to cancel my trip due to this!