Poor Service at Resturants

Me and my Girlfriend visited Grand West on Sunday 27/09/2015 to View the Tomb of King Tut. We enjoyed ourselves and decided to go for lunch just after 14H00. We arrived at CTFM (Cape Town Fish Market), after waiting at the door for nearly 10 minutes someone came to us and said we should go somewhere else as they're kitchen is delayed by 2 hours. We decided to leave and go to Quarter Deck. We were greeted and asked if we had made a reservation, I said no as we did not. She then asked if I am an MVG member and I said yes. After booking us a seat she asked to see my card, I took it out and then she said: \Sorry Sir you are a Silver member not Gold we can't seat you now. Ticked off by now my Girlfriend calmed me and said lets go to the Anchor on the casino floor. We were seated after waiting a while again. We ordered a bottle of wine. We waited 20 minutes for our wine. We asked for 5 minutes to see what we will order and some Ice. She returned half an hour later with no Ice to take our order.<br> <br> The Service was shocking and I feel you should treat customers better than that.<br> Looking forward to your feedback."