Poor service and a frustrating experience.

My partner and I were celebrating our anniversary, we decided to go bowling and play some roulette...

Once we had finished our bowling game we went to try the roulette as we still have money on our white sun international card.

We tried to enter the Casino area and were bluntly told by a security woman to go there with no explanation while she point in a general direction, so we moved to the next entrance. The same thing occurred until we had walked completely around the casino, then were told we were not allowed to enter because we did not hold a MVG member card...

So I enquired about the current card in my possession and the funds on the card in question, how would I be able to access MY MONEY?

I received a blank stare and was told go there...

I then ask what seemed to be some kind of manager and received a similar response.

He asked how much I had on the card which I couldn’t answer because it’s been some time since we last used it as we don’t gamble often. He rep**** with a “you see that’s why”... and then told us that we needed to wait in a line to speak to the MVG info staff. All this after spending a lot of time already waiting in a line outside in the rain to get in, which was understandable. We were not willing to now spend even more of our time waiting in another line. There was absolutely no concern given to that fact that it was our funds on the card which no one would help us retrieve. It’s like you are being forced to be a member or you aren’t good enough to even receive good service.

The treatment we received completely ruined our experience. I would 100% not recommend them and would go as far as to say that they are *****ing our money.

Their COVID regulations on the surface looks sufficient, but if one takes a step back and considers it logically, it’s all for show.

Don’t risk yours and your families safety by entering this establishment.