POOR MANAGEMENT FROM SANDELE

Our journey took us 3 hours to get to Sun City. When we got there at 2 the check in was a long queue. I stood there for 30 minutes before my turn. When I got to the front the manager Sandele was extremely rude and unpleasant. The reservations got my booking mixed up so - he refused to give me my room key and made me walk in a 33 degree heat to the valley of the waves to fetch my son so he could accept the key . -refused to give me the key even though he accepted the cash for the room that I paid for and I had my sons Id - didn't bother to tell us the Cabanna's were closed due to a fire, making us go all the way there only to be told we must check in the hotel where we got the key. - Argued with me for 45 minutes before he gave me the wrong key and insisted I get my son to collect the key. -Refused to call his Superior because he said he was the manager - Accused me of not paying the deposit and said I must produce proof before he could check me in. Luckily i had it on email. -Wasn't even bothered that I had to walk in the heat to find my son. -Never apologized for keeping me there for almost 1 hour for no reason and still not checked in to my room

My check in time until I got to my room was 3.5hours. the whole afternoon wasted. All so unnecessary. Why would I want to check into someone else's room in the first place. If this is how Sun City allows management to treat their guests they will definitely not see me again.