Poor intolerance and attitude

Unbelievable attitude. I am a pensioner but made a genuine error on my booking dates. Arrived on the 8th April to be told sorry you were a no show on the 7th April, if you want spend the night you will have to pay the same amount again. I mentioned again yes it is my error but pse make an exception, I have flown from Jhb and just landed. Not interested - your error pensioner or not pay or no room. I had to hurriedly find other accommodation and another Uber ride. It seems there is a could care less attitude at this hotel, stood outside in the rain after this debacle waiting for my next Uber ride. What a shocking experience and money down the drain. My error admittedly but wow have some empathy and a heart for us older folks especially in very trying conditions. I will never stay at any of this Groups hotels ever again. The only good thing was the receptionist who was very patient and understanding but obviously has no say in such matters. Sun International I am stunned by such lack of caring and empathy.