Patrons Verbally Abused at SUN INTERNATIONAL destination

My family and I were bookd in at the Wild Coast Sun on the weekend on the 7th of October 2022. On the morning of the 9th of October 2022, whilst awaiting seating at Chico's restaurant (breakfast area) - I was absolutely horrified to witness the poor manner in which another patron was treated by the front staff as well as the so called F&B Manager. Firstly, the staff member was being extremely rude and arrogant to the gentleman who has infant children with him, she was screaming hysterically AT A PATRON and using vulgur languages. She eventually called theF&B manager, whom i thought would remedy the situation and repremand his *********, unprofessional staff member BUT he instead ALSO started screaming and swearing this gentleman - **** you and **** that. How on earth does Sun International allow this poor standard and unacceptable human communication to take place? Why do these staff members feel they have a right to treat patrons in this manner with no consideration for the rest of us around. I had my 4 year old in tears because of this commotion and it is completely unacceptable. Disciplinary action needs to be taken, who is accountable for these staff members?