Pathetic service

Online booking processed 24/10 and credit card details accepted. I then received my booking confirmation with status : CONFIRMED. Almost a month later, with no further communication from Sun International , assumed all in order with my booking and made all other necessary travel arrangements,only to find out after checking out my profile online that my booking was cancelled! When contacted their call centre, I was informed that payment was declined by my bank . Yet I received absolutely no notification from them stating this nor stating that my booking was cancelled. They now cannot even forward their email notifications which was supposedly sent by their system a few weeks ago. And they cannot provide the letter supposedly provided by my bank stating payment declined. Further to above, my bank has confirmed that there were NO payments which were declined and absolutely no errors on any transaction on my account during this time. Now with all other arrangements made and paid for in anticipation of this break ,you have to deal with *********** service like this.