Pathetic customer service

<p>We booked a night at the cabanas as a suprise for fathersday for my parents. When doing the online booking the Room details clearly states that breakfast is included. Upon phoning Sun international to confirm the booking I was informed that this is now a room only rate. I was advised to phone the hotel and discuss it whith them . The Cabanas , after transferring me 3 times , quite rudely said that it is a reservations issue and transferred me back to Sun International . So who is handling this now ? As i keep on getting transfered back and forth between Sun International and the hotel?</p> <p>Had i known breakfast was not included i would never have booked the room.</p> <p>False advertising and pathetic customer service!</p>