YS
Yusuf S

1 reviews | Active since Apr 2017

14 Dec 2017, 02:34

Paid less than i should have been paid

I was in sibaya casino at around 4pm on the texas holdem table. I was playing with R75 on the trips and R50 on the ante and bet

I called two times. So i had 100 at the back on the call.

I made a straight flush. The dealer qualified with a flush to king.

I was paid out R6500. However if you work it out. I was suppose to be paid (40x75) + (50x100) = 8000.

Since the dealer qualified i was entitled to winnings on the ante as well? Can you confirm how much i was suppose to be paid ? As i'm sure i should have been paid much more as its the second highest ranked hand in poker ?

I was paid out R6500 only.

Can you please look into this matter for me as i am very unhappy with this. I told her to call the floor manager to confirm my payout. I take it m good faith that the dealers payout sincerely. Please assist and resolve this matter.

0
Replies (2)
Sun International
Sun International's reply14 Dec 2017, 10:51
Official

Dear Yusuf,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team

YS
Yusuf S's update27 Dec 2017, 03:24
Reviewer Update
Thank you for this. Can i expect the matter to be resolved in the new year ? Or are you'll ok with your staff *****ing money from clients ? I don't have much of a social media footprint but don't look at this as a weakness as i have many other family who do. Furthermore i will this thievery and sun internationals complicity by failing to iinvestigate or provide feedback beside an automated response and in ********* Conduct by their staff (who suppose to be screened and evaluated before being hired) There's clearly more than one person involved.. So be vigilant when being paid out by sun international. There's no good faith in their casinos