Over chargrd an poor customer service

Booked a holiday at cabanas suncity an checked in on 20th January 2016 for my wife's birthday I was over charged,day and night time managers had lack of communication.both managers had the inability of resolving as well as accomadating they negligence.I was told I was going to get feed back on the 23rd January 2016 to my surprise at 19:30 I was told to contact the hotel manager on Monday the 25 January 2016 as she is on holiday,I have been left in the learch with no assistance an accomadation which has left me in a financial position where I was unable to enjoy myself as to what I have planned for today the 23rd January 2016 I urgently need this matter resolved, I didn't expect this type service from sun international (cabanas)