NO SOLUTION TO PROBLEMS BROUGHT TO ATTENTION

Good day

My husband and I went to Sun City from the 17th Sep 2020 to the 20th Sep 2020. We booked the Cabanas, however we stayed in the hotel as according to staff it was too quiet.

I just want to bring to attention that we had a few issues regarding the hotel, namely:

- The elevators were not working properly and the one we rode didn't level with the floor when we stopped at reception floor, in which I tripped, a few people had also complained about this, we did notify reception regarding this but nothing was done.

- Our aircontioner was also not working properly, it was not blowing cold air, again we notified the reception and nothing was done.

- The tea and coffee sachets that should of been topped up daily, was not. Only sugar was put by the kettle.

-I also had to request bath towels as clean ones were not given when the cleaning of the room was done.

I was so excited to stay at Sun City, however I was a bit disappointed. I understand that lockdown took its toll on everyone, however I excepted a level of service, in which I did not receive regarding the complaints to reception.

Regards Ladonna Theunissen