NO SERVICE DON'T CARE ATTITUDE

I checked into a room on Friday, 12th June (I am still booked in) and complained about a blocked smelly drain. No one attending to it. On Saturday afternoon still no feedback and all then my toilet overflowed. After that disaster, which I cleaned myself, I have NO hot water. I called AGAIN and was told someone will be there. I asked to have a room change just so we can have the BASIC necessities of a clean hygenic toilet and a hot shower. They advised me that they are fully booked. At 6pm on Saturday evening maintenance was here to see why brown muddy water was pouring out from my bathtub. And assured me that my water will be hot soon. I DON'T HAVE RUNNING HOT WATER FOR 2 DAYS and I have two children. I am so angry and frustrated at this very moment. It is 6pm on Monday and still no hot water. I went to reception asked for a manager. There is no one on duty till 7am. I am hoping that I can get someone to finally get back to me. I never thought I would have to complain about an establishment while still booked in. Maybe this is the only way I will be able to have a hot shower and at least ONE decent night before I depart!!!