No Responsibly for bad service- Booking office

Good day

Im extremely disappointed in the lack of service and feedback that was promised to me yesterday.

This booking was made in January 2025 as a family vacation I was very adamant that this was family holiday for 2 kids and 2 adults.

Only to get here 9 months after booking and full payment on the same day as booking that my kids were not included for breakfast for 3 mornings. I have a email confirming that i wanted breakfast included for all days.

Brian Ndlovu did the booking for me, and then on a telephonic conversation yesterday , told me that i misunderstood. How does that make sense? Why would i book to stay a week and not include breakfast especially for my kids. I was promised a call, to resolve but no has called me.

What is suppose to me a fun family time now turns into logistical nightmare with Sun International and Brian taking no kind of responsible for my experience as a client.

I flew all the way from Cape Town, drove another 4 hours to receive just poor service from your reservations office.

You rather initiate wanting to listen to calls to prove that you right, instead of providing customer service.

And i ask you again, does it make sense that i would excluded people from breakfast especially my kids.

This has no reflections on the Wild Coast Sun itself, but the poor service from your reservations office.