NO RESPONSE FROM SUNSHARE TEAM AFTER A WEEK!

I wrote a review on Grand West Casino's website about the fact that I paid alot of money for good seats at the Lord of the Dance show (12 Aug). My three friends and I sat in A block seats M2-5 and I paid R1940 and part of our view to the stage was blocked by the curtain and we could not see the screen at all, and there were visuals displayed which we missed out on. I reported our experience on Sunday, 13 Aug. on the review page. Grand West Social Team rep**** the following day, which was appreciated. I private messaged my contact details as requested and was told that the events team will get back to me. It has now been a week, and I still have not receive a call from the events/sunshare team! The Grand West Social Team, however were great with their swift responses and promised to follow up with the SunShare team...........waiting impatiently. My advise to the team will be not to sell tickets at those seats, for THAT amount of money, when the customer will be missing out on parts of the show! Very disappointing experience for the four of us :(