NO RESPONSE

PHONED CUSTOMER SERVICE 3 MONTHS AGO CONCERNING MY PASSWORD FOR MY MVG PLATINUM ACCOUNT ONLINE A GUY CALLED ME ONCE AND TOLD ME THAT TECHNICAL SUPPORT WILL GET BACK TO ME NEVER DID PHONED AGAIN TODAY WAITING FOR RESPONSE TRIED TO UPDATE MY ACCOUNT ON NEW PORTAL MY EMAIL IS INCORRECT SO IS THE PLACE WHERE I LIVE PLEASE HELP ME