No reply to custome complaints- Sun City Vacatio

Good day <br> I am a timeshare holder at sun city vacation club Rustenburg<br> I had a very poor client experience, I reported this matter to Sun International on 16.03.2016 on the customer service website , I also wrote to the vacation club itself on 17.03.2016.<br> To date I have had no response from any one of them.<br> below is the details of the complaint<br> Upon arrival I asked for a unit in the front row and was told NO, I have to pre book it , when I pre book the call agent tells me you not allowed to pre book its first come first serve.<br> When I collected my access card, the lady that helped me , I asked her can I get a unit in the front row she said \sure\" and gave me a unit (so what's the real rules? ).<br> THE BIG PROBLEM-<br> Unit 466 - had a very bad smell in both bathrooms and we reported it to reception , The cleaner said the rooms needs to get a servicemen for extractor in bathrooms<br> we reported it a lot and we could not cook or eat in the unit as it was smelling very bad Kitchen sink smell , broken coffee table.<br> The entire holiday we lived in a bad smelling unit with a child and me who has asthma and the smell affects it.<br> Even till the last day when we left the no one came."