No refund as promised and terrible service thereafter

<p>I submitted a refund request to Sun International 36 days ago. According to their policy it takes 14 days for the refund to be processed and today I still sit waiting for my refund.</p> <p>I have followed up continually and have been referred to several people and no one has been able to asssist me. I understand that there are internal processes but there is no excuse for no communication.</p> <p> </p> <p>Not once has someone rep**** to an email the first time, returned my call, and even when escalated there is no response from the Financial Manager. </p>