No Feedback

Original post :Poor Customer Service, lack of Empathy. Recently visited Wild Coast Sun, and had poor service in terms of the room and Customer service. Water leak in room, wet bag and clothes. When this was reported to the front desk, there was a lack of empathy, we did not even receive an apology. What is worse, this was reported on Sun Share last week. I have yet to receive a response. Before leaving I asked to speak to the general manager, whom was unavailable, they had no business cards, to provide me with his correct email address (as the one they gave me was invalid), my details were taken for a manager to get back to me, I still await a call. Extremely disappointed.

I have received one email dated 12 May 2022.,

Still have not received feedback from Wild Coast Sun or Sun International.