No customer service focus

I have been coming to Sun City for 30 years and am always shocked by the lack of customer focus by many of their staff. One small example: the security at the entrance to the Valley of the Waves. We bought coffee at the Welcome centre and were told we could not take it into the Valley, but had witnesses people doing this the day before. Complete inconsistency. Then we asked not to have the thick entry bands on our wrists as the impair suntanning (who wants a thick white band on your wrist when you tan - right?) and asked if we could put it on our ankles - only to ne inflexibly told it was not allowed. There is such a bad attitide and sticking to inflexible rules at this place, its a wonder locals still come. The staff at Sun City need a course in customer appreciation and flexibility!