No customer service

I checked in at Cascades hotel on the 4th of June. At around 10pm I went to the casino and played tables in the smoking area. Everything it was perfect from the tables side. Just after midnight, I went to cash desk to cashout my chips, the lady who was assisting me was very rude to the extend that I end up forgetting my driver's license. She asked for my driver's license and I handed it over to her because I understand the new fica law and she didn't return it. I asked her to give me R200 notes she said she doesn't have them but with a sticking attitude. What is frustrating me at the moment is not the R200 notes, it's the fact that my drivers license left at suncity cash desk and they failed to contact me whereas they've got my details on the system. I would like to request the cash desk manager to check the footage from twelve o'clock midnight until half past twelve she will see what I'm talking about. I drove from suncity to joburg without my driver's license. I only realised yesterday when I was opening my wallet that I left my license at suncity. I am angry and frustrated. This is pathetic bebaviour from someone who is supposed to give exceptional customer service. I called lost and found yesterday I'm still waiting for their call that's how bad the service is at suncity.