No acknodgement of 60 th Birthaday at teh Palace. Is this the way you treat customers

<p>My husband booked at the Place for my 60 th birthday. When we arrived we informed the people at check in that on the 21 st June it was my birthday.</p> <p>They said they would do something special for me. It turned out to be an empty promise. You can manage how I felt when the staff came and sung to one of the other customer’s Happy birthday and ignored myself. We thought that they would do something later. Not even a note to say Happy Birthday</p> <p> </p> <p>I was disgusted and the next day went to the manager who said he apologised and that is all he did</p> <p>In a strange way the lack of care and acknowledgement has left me with a sour taste in my mouth and what started as a treat has left me feeling very despondent.</p> <p> </p> <p>I was under the wrong impression that Sun International prides itself with customer r satisfaction</p> <p> </p> <p>Very disappointed guest.</p> <p> </p> <p> </p>