MVG OR NOT SO MVG

i recently spent a weekend with my family at the cascades which was very pleasant and relaxing. i have been coming to Sun city from the age of 6 every year without failure and we also have bought timeshare at your vacation club which we have just extended.<br> <br> I first joined MVG many years ago and have since lost 2 cards and m,ainly play tables so did not get a new card, on the evening of the 29th of August going into the morning of the 30th i decided to get nyself a new card at your MVG desk inside the main casino which as the sign says is open 24hours, i was told that it would take 15minutes beacuse your system was upgraded and i was still on the old system. while waiting at the desk i had to wake up and purchase myself a beverage after waiting for 30mins after which i was told that they waiting to cancel my old card and shouldn't be much longer, after 45mins waiting i was then told no one at Sun city could help and they trying other casinos to see if my card could be cancelled and a new one given but no promise was given that i could be helped and that i should get a visitors card from the cash desk whereby i could not get points.<br>