1 reviews | Active since Nov 2018
Most Unvalued Guests
Being an extra-extra regular guest at The carnival city hotel in Brakpan, my Husband met with an accident , and the car was written off, +- 4km from the hotel Tuesday 20/11/2018 at around 8:30pm
The concierge was so accommodating and helpful, transporting me and my kids to the accident scene, and ensuring that we were fine, and had way of getting back to the hotel when we were done. (thank you for that concierge )
Today (Wednesday 21/11/2018- 13:30pm) I call to request a lift from my hotel, To the carnival mall (+- 2km from the hotel) .
The reason I asked For the assistance is because shuttles stood empty at the door, and it was to collect another vehicle so that we were mobile.
Your male manager on duty has the audacity to say that - the assistance last night should not have been done for me in the first place . And that shuttles are for the airport solely. Never mind that we spend thousands.
Has sun international standards and guest services dropped to such levels? How on earth is a trained sun international manager trained to treat/speak to guests in a manner as such?
Is our money only good enough in the casino? What ever happened to standards, and sun international MOST VALUED GUESTS?
Where are we valued?
Appalled to say the least.
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Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team