most disgusting and disappointing service

<p>from march 3rd to 5th my wife had booked into the cabanas at sun city and we where more than happy with the service we received , however on the 5th ,day of check out we decided to extend our stay so we decided to book at the Soho hotel for the 1 night after booking online as my wife has a gold membership with sun international and after many stays at sun city we where told that the hotel is fully booked and because its already paid for they will uopograde us to the the palace so we gratefully accepted after 10 minute they came back to us and said they will move us to the cascades which we still accepted at this time we had our 1 and a half month old daughter with us we then continued with our morning and upon arrival at cascases ,my wife and myself where left to wait from 1pm up until 6pm with an infant pacing their reception area waiting to be checked in they then told us they also fully booked but will accomodate us ,reception seeing that we had a pram did not think for once and pushed us to a far end of the hotel with stairs and no ramps so basically unusable for us and for the price we paid and wanting to stay at the soho we went back to reception and they then moved us to the palace ,at the palace the welcome was great but the room was disgusting there was mould growing on the sleeper couch the bathroom was dirty the shower had broken bits and yet this was supposed to be the best hotel in the resort yet my stay at the cabanas far exeeded the palace by all means so a spontanious decison to stay an extra day turned to regret as we fequently visit sun city as for 2016 we stayed atleast 14 nights in total and to be put off from even wanting to visit again especially when we enjoy the fact that we can gamble and enjoy the facilities of the water park etc tried contacting complaints department with no luck what so ever not sure where to go with this now as it cost me alot os cash to stay every time at your venue yet this time left with a very bitter taste . I have attached proof of my stays for th past year an unfortunetly i think due to disgust and dissapointment i never took a photo of the couch and shower at the palace but im sure it can be traced and should still be in the same condition ,we where disguted to a point where breakfast wouldnt even settle we just wanted to leave.furthermore my wife has also laid a complaint an no one has come back to her to date attached is our booking profile together with emails exchanged with sun international</p>