Mismanagement at Maltos Restaurant

On Wednesday (1st January 2025) evening (21h00) my family and I chose to dine at Maltos Restaurant. Amongst other Mediterranean delicacies we ordered 2 large Magarita Pizzas only to find that they were Chicken based. This was a violation of our Religious Rights, primarily because we are strict vegetarians. We approached the Waitron who serviced us during our short stay at Maltos and requested her to refer the Manager to our table. The manager approached me with a very belligerent attitude and informed me that he was sorry but could do nothing about the matter. He refused to give me his name nor his cell number. All we wanted as a family was an apology with a note that said that Maltos can assure us that such an error would not happen again. He was arrogant and refused to acknowledge any wrong doing. Under the circumstances, I am writing to you with the following demands: 1. The Manager sends me a personal apology and shows proof that it is on their website. 2) The manager provides the Soni Family with a Coupon for Supper (same meal as requested on 1st January 2025 for 12 persons) at any Sun International Resort in KwaZulu Natal)