Misleading customers by false advertising

<p>I initially subscribed to the sun international newsletter and at some stage found great value in it with particular reference to the specials run.</p> <p>however on the last 2 occasions I tried to make use of the specials as advertised within the newsletter, but the service centre firstly weren't aware of any special. Secondly after much deliberation they finally managed to find out what I was talking about however the rates on the newsletter were at least 30%cheaper than what was indicated by the call centre agent.</p> <p>what a waste of time and effort. Sun international could learn a lot from tsogosun sun where they never disappoint on customer experience and delivering on what they advertise and promise.</p>