luxury hotel or motel for punters?

From the onset of our arrival we experienced less than a great greeting. Sent an email to the General Manager about 4 days ago but clearly customer service isn't important enough to acknowledge a dissatisfied guest. Dusty sockets, less than clean bathrooms and being told that they only have Bananas for guests...ridiculous. Sevice issues at the hotel restaurant that kept getting repeated because its all about fast cattle feeding and literally getting bumped from pillar to post is how business is done. So dissappointed by this hotel and how they tried to rob us by misquoting a check out fee and just assuming we would pay the higher amount they decided on. What about the consumer- do they actually care about our stay?