Injured Guest, no feedback

Well it is not surprising that Sun Vacation club has not responded i.e. Julius the GM and Rob Bremer from Sales with regards to the incident which took place on the 1st Aug 2019. It is clear that the focus is only on sales and not customer service, it is really a shame and disgraceful that this organization will employ staff that is mediocre. Poor service delivery within Sun City needs to be exposed. There is a lot of incompetence, negligence and arrogance from this department and staff members.