Incorrect Billing and not being pro-active

Good day,

I have spent 4 days at Meropa Sun Internation in Polokwane and the experience was so bad I don't think I will ever find myself there.

1st- I had a very important delivery to my room from Johannesburg and they told the courier personnel that they can not find me on their system, which was very strange that they had a copy of my driver's license. I was in Limpopo to close the transaction that needed those documents and I also had a guest coming from as far as the US, Spain, Peru, Singapore and we coulldnt finalse without those documents.

2nd When I check out, they claim that my account was still outstanding which was not correct, I paid and upon contacting my Corporate Traveller, I found out that teh account was settled long time ago. They never called and my travel agency has ben calling for them and they have never contacted me, when I cantact them they tell me that I need to speak with the manager, i have left my contact details and now its day 3 after I left the contact details and I am still to be contacted.