Incident not taken seriously

I write this complaint as a disappointed customer and a loyal MVG member of sun international On the 19th April 2019 at 17:52 I arrived at sun international (Sun City Rustenburg North West ) I booked a stay for 3nights at the Soho hotel .We parked at the MVG parking before we headed to the reception for our check in . I thought this was going to be a lovely weekend but yet did I know the worst was yet to come On the 22 April 2019 Monday just before our check out i went to the car to go and put some of our luggage back so we can head home and to my eye I saw a long scratch so deep the paint was off the car I asked the potter to make management aware of this incident as well as i went to go get help but no matter how many times the office called the security service and management they didn’t bother coming to see the car or me . I waited more than 30minutes in order to get help but this wasn’t even the worst part . As we were waiting to write a report we kindly asked if anything was captured on camera .... one of the security companies seemed to reject that it’s their camera ... well at the parking the security company passed us a couple of times without asking and they didn’t even bother taking note of our registration plate . This escalated even worse when the manger came after an hour or more (Mandla Ngwene) he has no sense of remorse he was very fast to say that an accident is an accident we should have expected it . This didn’t take me well due to the fact that it’s my car that was scratched and yet I’m not being told I should have expected this , I believe since sun international is so of high standards so must their security be . He further more stated that he is not sorry for his sense of approach and is not educated in that department . I have now felt like Sun City has failed me . Even till this day I’m very surprised and hurt by this matter , I bothers me even more that my car was parked right in front of the camera and yet till this day i haven’t gotten a call , it makes me to believe it was not on and I have proof to show that my car was in front of the camera and MVG parking . I would like for someone to take accountability for the damage .As for the manager who turned my incident into sarcasm I could not believe it training must be provided.