Hotel Theft
<p>R400 WAS ****** FROM MY PURSE BY THE HOTEL STAFF WHILE I WAS HAVING BREAKFAST </p> <p> </p> <p><span style="color: #555555; background-color: #ffffff;">My friend and I checked in at the Palazzo Hotel at Montecasino on the 10th of March and the following day we woke up in the morning, took a shower and then packed out bags so that they are ready before we go for breakfast. We then went for breakfast around 08:15am after having breakfast we went straight to the pool side. We went back into our room somewhere around 10:40am and because our bags where already packed we just relaxed on top of the bed until we were told its checkout time. After we had checked out we went to steers to purchase their delicious milkshakes and as I was about to pay I noticed that money was ****** from my purse. I asked the lady at steers to cancel my order and we walked all the way back to The Palazzo Hotel to report the theft. The manager (rooms division ) promised me that they would do an investigation and get back to me. Guess what!! Only one lady went into our room at 09:45am for 40 seconds and apparently she is "not guilty " I asked them why she was in the room at that time in the first place and I was told she went to check if we hadn't checked out...at 09:45am The check in card holder clearly states that check out time is at 11am. And again why was she in our room for 40 seconds?? I've been talking to the manager's ever since and they dont give a damn. Yesterday I called the security manager and he told me that the lady went into our room twice...but she's still "not guilty ". The Palazzo Hotel offers the worst customer services when it comes to such issues!</span></p>