hotel staff make it hard to book

I just called the Sibaya Hotel reception and am disgusted by the lack of telephone etiquette displayed by the receptionist. <br> <br> I asked for the price of a room per night, during the week in July for a Gold MVG member. I was then asked to hold and put through to an answering machine. On calling back i was given attitude and told that where i was was put through to is who will give me the price. I asked why hotel reception cant give a price and was told cos it changes all the time, but then she gave me the price. <br> <br> I was told that is for a 'king room in the room'. I asked about 3 times what is a king room in the room and was told again 'it is a king room in the room. Eventually i got it out of her that it is a king sized bed. <br> <br> I dont understand how it is so difficult to book or how a receptionist as no telephone skills. A receptionist is the face of an establishment, with attitude like that i am surprised you have any guests at all