Hotel Booking Nightmare

I made a Vitality Hotel booking on 03/07/2015 to stay at The Maslow Hotel from 7/08/2015 - 10/08/2015.I made payment via Kulula and received all references and confirmation letters on this date. My nightmare started with our delayed flight which resulted in us presenting ourselves at the hotel at 01:00 on the 8th.As instructed by Vitality a provided my booking references to no avail.According to The Maslow Hotel they could not find any payment even after I showed them these documents. This led me to question the purpose of a booking reference and confirmation, if no-one actually makes use of it.The hotel went so far as to request a bank statement to show that the money came off my account and I had to show them this via my banking app as I did not know I needed bank statement with a booking.We were furious and finally it was resolved to provide us with a room until the next day as it was getting very late. Due to this mess we only received a room at about 03:00 in the morning.The next day the issue was resolved quickly.How this was done I have no idea but this whole fiasco left a sour taste in my mouth.