Hospitality 'se G@T'

Okay so I have a core reason but this has just been building up and up and up.

Core reason: I cant link my MVG card to an online profile (to check my points). - The email address used at the physical desk wont be accepted online to create a profile (inefficient developers) because it has a .digital domain. - I waited online for 40min for someone to answer the phone and over 65min in the online chat - I sent an email and get told it is linked- to my husbands email address but when we log in his card is assigned to him. (our names are on the card so not hard for us to figure this one out) - No one will actually put in some effort.

Then - Booked a suite and ajoining room: no aircon for the stay and it was a very hot night - Breakfast wasnt ready when they said even though we went an hour later (7:30am) - When we get to breakfast the waitressess saw us waiting at the egg station but couldnt have been bothered to assist or ask us for coffeee (this is also on the 12th floor- someone should take away a start or 2) - On the casino floor, dispite being there for 4+ hours we asked for service over 200 times and didnt get any. - My husband has an open query with you from 1 october that is waiting on a response. (we are missing around 500 points)

For a hospitality company you shold reevaluate your hospitality. We stay at the Maslow around 6 times a year and each time has been worst than the previous. Clearly no stress about losing clients to Tsogo