Horrifying experience with Payment Dept

I made booking with Sun International booking *** on 26 Feb 2020 and I received pro-forma invoice and ***. I made payment on 3rd March 2020 and sent proof of payment to payment dept and to Christopher Green. I got payment ticket number ***3. I have been waiting for booking confirmation since 4th March I am only receiving confirmation today 12 March 2020 after I have been calling every without getting any help instead emails I sent are ignored and calls I made empty promises were made about confirmation sent.

Please in Sun International payment are ***********, ******** and unprofessional. It can not take more than 7 days to EFT. I am not even looking forward to hotel I booked because of terrible experiences I had just getting booking confirmation. I have been calling everyday since 4th March just to get confirmation and today I had to take me asking to speak to manage just to get confirmation sent. I had to speak to Mpume Maseko or Masuku the supervisor and I asked her to listen to recording of calls and I already know she will not get back to me like the rest of promises made with no response.

This is worse experience to have prior a planned vocation to deal with incompetence people anyone I spoken to doesn't deserve to be in customer contact experience if they will make us customers experience such unprofessional service.